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LetoMotel - FAQ
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LetoMotel Munich Moosach
Perfect traffic connection and unbeatable prices
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External view of LetoMotel Munich Moosach
LetoMotel Munich City Ost
only 5 minutes from the messe munich
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External view of LetoMotel Munich City Ost
LetoMotel Munich City Nord
direct at the Olympia-Shopping-Center
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External view of LetoMotel Munich City Nord

FAQ

Frequently Asked Questions

answers to frequently asked questions
  • Do i need a credit card to place a booking ?

    In LetoMotel you can reserve rooms without a credit card, this requires a signed confirmation and arrival before 06:00 pm. Guest arriving after 06:00 pm need a valid credit card.
    We reserve the right to verify your credit card informations.
    Your credit card serves only to gurantee the booking.
    Your credit card will only be charged in case of non arrival for cancellation fees.
    Exceptions are booking where special conditons apply (fairs, events).

  • Does my credit card get charged automatically?

    No, your credit card will be validated and used as a gurantee for your booking.
    All room charges and fees will be paid at your arrival.

  • Which credit cards dou you take?

    You can pay in the LetoMotels with the following, cashless, payment methods:

    • AmericanExpress (AMEX)
    • Maestro
    • Mastercard
    • Paypal
    • Visa

  • Can I pay in cash?

    Yes, your stay at the LetoMotel can also be paid for in cash.

  • On what does the room price depend?

    Prices are due to change during season and availability. It is always a good choice to book your trip in advance to benefit from the best prices. Daily updated pricing informations and last-minute offers can be found on our website.

  • Can I cancel my stay at LetoMotel?

    Cancellations one day prior to your date of arrival are free of charge.
    If cancellations are made later than one day before, or you are not travelling as agreed - 80 percent of all reserved nights will be charged.
    If your plan need to be flexible please dont hesitate to contact us - indivudual agreements are always possible.

  • You have to leave earlier than planed?

    In an early morining departure no cancellation cost are charged. Special booking conditions like last-minute, events and fairs are excepted from this rule.
    You will be notified while booking if any special conditions may apply during your planed stay.

  • How are the LetoMotel rooms equipped?

    • comfort queen size beds 160 x 200 cm
    • luxury bathroom with rain shower
    • large wash bowl with mirror and hairdryer
    • separate toilet (WC)
    • large flat screen tv with SAT
    • internet free of charge: via RJ45 cable or Wi-Fi
    • coffe and tea at your disposal
    • large desk with lighting
    • 2 double rooms can be combined into one family room

  • Can i use the tap water for drinking or making tea or coffe?

    Yes, in germany the drinking water is one of the most controlled foods and thus for consumption without limitation. Requirements for drinking water is higher than for industrial bottled water (mineral water, table water ..) since the german law assumes a lifelong consumption.

    source:umweltbundestamt.de (in german)

  • Is there a hairdryer in the bathroom?

    Yes, all LetoMotel bathrooms have a wall mounted hairdryer.

  • Is there a telephone in the room?

    No, LetoMotel rooms are not equiped with a telephone.
    It is possible to take a phone call, receive or send a fax at the reception desk.

  • Are LetoMotel rooms airconditioned?

    Yes, all LetoMotel rooms are kept at the pleasant temperature by a special fain-coil-system.

  • Is there a mini-bar in the room?

    No, Letomotel rooms are not equiped with a mini bar, but there are vending machines in the lobby.

  • Are LetoMotel Rooms Accessible?

    The LetoMotel has wheelchair accessible rooms and barrier-free access. The LetoMotel team ensures that individual needs are addressed.
    Please inquire before arrival for individual availability since the barrier free rooms are limited!

  • Are there family rooms?

    If booked in advance we can make a family room by connecting two double rooms.
    Please inquire before arrival for individual availability since the the number of family rooms are limited

  • How often are the rooms cleaned?

    All room are cleaned on a daily basis.

  • Is there free internet?

    Free of charge internet access in all rooms via Wi-Fi or network cable.
    Furthermore there are two internet terminals in the lobby which can be used free of charge.

  • How long is the reception desk open?

    The LetoMotel reception desk is occupied 24 hours a day 7 days a week.

  • What time can i check in?

    At the day of your arrival you can check into your room at (latest) 03:00 pm. Earlier arrivals are possible on request.

  • What time do i have to check-out?

    At the day of departure you should check-out of your room until 11:00 am. You can leave your baggage in the hotel for later departure.

  • What kind of parking is available?

    Parking in the hotel underground garage is possible after previous reservation and costs 10.00€ Per overnight stay. In the surrounding area there are many public and free car parks available. It is not possible to book the public parking by LetoMotel.

  • Are there bus parking lots?

    Within the area of the hotel are parking lots available for auto busses and trailers.

  • Do I need a fine dust sticker for my journey by car?

    To reach Letomotel no environmental badge is required.

  • Is there luggage storage?

    Luggage can be stored in the luggage room, if you do not leave after your check-out or your room is not yet available.

  • Are pets allowed?

    Pets are not allowed in our LetoMotels.

  • How is my security ensured at the LetoMotel Hotels?

    All access doors are under video surveillance and the reception desk is at service 24h day.
    Access to the rooms is secured via special key cards.

  • Is smoking allowed?

    No, smoking is prohibited inside the hotel.

  • Does the LetoMotels have breakfast?

    There is a bakery inhouse which offers a wide range to suit everyones taste.
    opening hours: monday - saturday from 06:00 am; sundays from 08:00 am